Expert PCP support for all car finance claims.

Bringing all mis-sold PCP fees back to their rightful owners.

You might be among the millions of UK motorists who were mis-sold PCP or Hire Purchase car finance agreements. At PCP Back, we’re here to assist you in reclaiming these fees.

How can I claim?

If one or more of the statements below apply to you, you may be due thousands in compensation from a PCP Claim.

The finance company did not inform you of any sales commission(s)

The finance company disclosed they receive a commission but not how much

You paid a high rate of interest on your PCP finance

You purchased a car on a PCP deal in the last 10 years

  • Assessment

    Share your car finance details, and we’ll provide a free, no-obligation review.

  • Eligibility Check

    We’ll determine if you’ve been mis-sold and qualify for compensation.

  • Case Preparation

    If eligible, we’ll connect you with a trusted legal expert to prepare your case.

  • Submission

    Your legal expert will handle the claim process and all communications.

  • Completion

    If successful, you’ll receive your compensation, minus an agreed fee of 30% +VAT to 35% +VAT.

What is a PCP claim?

A PCP finance claim is made by consumers facing issues with their Personal Contract Purchase agreements, a car finance option involving initial payments, monthly installments, and a final 'balloon' payment. Eligible claims, covering agreements from the last 10 years, address mis-selling, unfair terms, poor affordability checks, or excessive charges, seeking compensation for unfair practices or misinformation.

What is a higher purchase claim (HP)?

A Hire Purchase (HP) claim is a legal action against finance companies or dealerships over issues with HP agreements, which involve fixed monthly payments without a final balloon payment. If signed within the last 10 years, claims may address mis-selling, unfair terms, affordability checks, or product quality disputes, to secure compensation for unfair practices.

Who we are.
At PCP Back, our team of friendly experts, backed by over 25 years of experience in the industry, is here to guide you through every step of your PCP claim. From assessing your car finance agreements to connecting you with trusted legal professionals, we make the process simple and stress-free. With our expertise and support, you can feel confident in pursuing the compensation you deserve.

What we do.
We specialise in helping individuals review their car finance agreements to identify any potential mis-sold PCP (Personal Contract Purchase) deals. Our team offers a free, no-obligation assessment of past and present agreements to determine if you may be entitled to compensation. With a focus on transparency and customer care, we’re here to help you claim back what you’re owed.

How we can help.
In just 5 easy steps, our team will review your car finance details to determine if you were mis-sold and are eligible for compensation. If your case qualifies, we’ll connect you with experienced legal professionals who will handle the claims process on your behalf, from filing the claim to negotiating with the finance company. We make the process seamless and ensure you have the best chance of getting back what you’re owed.

Frequently asked questions.

  • If you’ve taken out a Personal Contract Purchase (PCP) agreement for car finance in the UK and suspect it was mis-sold, you may be eligible to make a PCP claim. Mis-selling can occur in various ways, such as not being fully informed about all costs, not understanding your financial commitment, or being sold an unsuitable product. Indicators for eligibility include unclear contract terms, the final balloon payment, early termination charges, or exceeding mileage limits. If you felt pressured into signing or weren't given all available options, you could also be eligible. It's important to review your agreement and consult a financial or legal expert to assess your case.

  • If you’ve entered into a Personal Contract Purchase (PCP) agreement for car finance in the UK and believe it was mis-sold, you may be eligible to make a claim. Mis-selling can happen in several ways, including not being fully informed of all costs, misunderstanding the financial commitment, or being sold a product that wasn’t suitable for your circumstances. Key signs of mis-selling include unclear contract terms, unmentioned balloon payments, early termination fees, or penalties for exceeding agreed mileage. If you felt pressured to sign or weren’t given all available options, you could also have a case. It’s crucial to review your agreement and seek advice from a financial or legal expert to evaluate your situation.

  • The timeline for resolving a mis-sold PCP (Personal Contract Purchase) claim can vary depending on the case's complexity and the responsiveness of the parties involved. After submitting a complaint to the lender, they typically have up to eight weeks to respond. If their response is unsatisfactory or they fail to reply within this period, you can escalate the claim to the Financial Ombudsman Service, which may take several months to reach a decision. The entire process can take anywhere from a few months to over a year. By using the services of PCP Back, you can potentially speed up this process. Our expertise and proactive approach can help navigate the complexities more effectively, aiming for a faster and more favorable outcome for your claim.

  • A successful PCP (Personal Contract Purchase) claim for mis-sold car finance can result in various outcomes, depending on the details of your case. Typically, claimants may receive financial compensation for the losses incurred due to mis-selling. This could include the difference in costs had the correct finance product been chosen, a refund of interest payments, or compensation for stress and inconvenience. In some cases, it might also involve adjustments to your finance agreement or a settlement reflecting fair market value. At PCP Back, we’re dedicated to securing the best possible outcome for you, addressing both the financial and emotional impact of the mis-selling. Our expertise ensures a smooth process, aiming for a favorable resolution.

  • A common concern for those considering a PCP (Personal Contract Purchase) claim for mis-sold car finance is the potential effect on their credit score. It’s important to note that filing a claim itself doesn’t directly impact your credit rating. Any changes to your credit score would only occur if the claim results in adjustments to your finance agreement, such as updating the account status or correcting errors in financial charges. At PCP Back, we carefully manage the process to protect your financial standing. We work closely with lenders to ensure that any adjustments made following a successful claim do not negatively affect your credit score. Our goal is to secure your compensation while safeguarding your financial health.

Are you eligible?

Take a minute to speak to the team and claim today.

Client feedback.

Contact us.

For more information on our services, or to speak to a member of the team get in touch using the form here.